FAQ

Our car listings are exclusively open to registered car dealers and traders, not private individuals. To register with Carclick, European customers must provide valid company and VAT details. If you meet these requirements, please click here to register with us. For any inquiries, feel free to reach out to our customer service team.

To get started, simply enter your email address and VAT number in the registration form. We verify this information using reliable systems. Once verified, you'll be registered as a new buyer in no time. After that, you're all set to browse our cars and make offers!

If you need to reset your password, you can do so by clicking on the "Forgot Password" link on the login page. You'll receive instructions on how to reset your password via email.

Accounts may be blocked due to security reasons or violations of our terms and conditions. Please contact our customer service team for assistance in resolving this issue at info@carclick.se

If you're unable to log in, please ensure that you're entering the correct email address and password. If you continue to experience issues, contact our customer service team for further assistance at info@carclick.se

You can contact a Carclick team member by emailing info@carclick.se or calling +32 28 08 02 94 . Our team is available to assist you during business hours Mon - Fri 9.am - 6.pm

The offering process involves submitting your best offer for a vehicle through our platform, our team will then review your offer and notify you if the offer was accepted within 12 hours.

Yes, you can make offers on any vehicle listed on our platform that meets your criteria as long as you’re a registered dealer.

Retracting an offer after signing the inspection report may result in penalties. Please make sure to ask all necessary questions before signing or agreeing.

You will receive a notification via email or through your account dashboard if you receive a counteroffer on your bid.

An inspection report provides detailed information about the condition of a vehicle, including any existing damages or issues. It is an essential document to assess the vehicle's condition before making a purchase.

You will receive the inspection report after reserving or making an offer on a car. However, it typically accompanies the vehicle listing available for everyone, or can be provided upon request.

You can sign the inspection report electronically via email. Simply follow the instructions provided along with the report to complete the signing process.

Once you sign the inspection report, it serves as confirmation of your acceptance of the vehicle's condition. This step is crucial before proceeding with the purchase.

If the car has damages, they will be documented in the inspection report.

Invoices are typically issued directly after you’ve signed an inspection report/deal with us. You should receive your invoice via email within 1 business day after purchasing a vehicle.

Payment for the vehicle is due within 48 hours after you’ve received the invoice. You can make payment through the payment methods provided in your invoice.

Once we receive your payment, you will receive a confirmation email or notification. Additionally, your account dashboard may be updated to reflect the payment status.

You can arrange transportation for your order through Carclick's transport service or your preferred transportation provider. Please contact our team for assistance in arranging transportation.

If you choose not to use Carclick's transport service, the vehicle will be available for pickup according to the agreed-upon timeframe. Please refer to your purchase agreement/team member for specific pickup details.

The procedure for vehicle pickup will be communicated to you prior to the scheduled pickup date. This will include a delivery time frame within 10-12 business days.

The opening hours of the pickup locations vary depending on the location. Please refer to your pickup confirmation email or ask one of our team members.

Lead times for transportation with Carclick vary depending on factors such as distance and availability. Usually lead times vary from 10-12 business days.

Transportation costs with Carclick are determined based on factors such as distance, vehicle size, and destination. Please contact our team for a transportation quote for your specific requirements.

Car documents are typically provided when you’ve received your car and submitted the CMR as instructed. For further information please contact one of our team members.

If you've misplaced your car documents, please contact our service team for assistance. We can provide and order new documents in such case.